Online Services FAQ

When will Medfin Online Services be available?

We’re working hard to get a new and better service up right now.  We sincerely apologise for the inconvenience and want you to know, a Medfin Specialist is just a click away to help you personally.

Call Medfin Customer Service team on 1300 361 122

Contact your Relationship Manager directly

or send your request to Account Services, for a response within 24 hours, on any business day

Online Request
What are the features of Medfin’s Online Services?

Access to Medfin’s Online Services is available 24 hours a day, 7 days a week where you can:

  • Check the account balances on your Medfin facilities
  • Download account transactions to .xml file, and import them into your Practice accounts program
  • Transfer funds between your line of credit and your nominated account¹
  • Set automated regular transfers between your Medfin Line of Credit and a nominated bank account¹

All questions about the features of Medfin’s Online Services please call 1300 728 718.

How do I get access to Medfin’s Online Services?

Medfin’s Client Services team can help with that.  Phone 1300 728 718 or send a request online to register for the service.

You will receive a Client Access Code, Customer ID number and temporary password. Medfin recommends you always keep your Access Code confidential.

Are there any fees for using Medfin Online Services?

No. There are no fees to access Medfin Online Services.

If you wish to transfer funds between your nominated account to your line of credit, Medfin’s standard direct debit fees will apply to each transaction in accordance with the direct debit service agreement between you and Medfin.  If you require same day funds transfer option (RTGS) a fee of $40 is payable; Fees, charges, terms and conditions applicable

Medfin will always give you 30 days written notice of any changes to fees and charges.

 

Is Medfin Online Services secure?

All traffic between Medfin Online services and your internet browser is encrypted with Secure Sockets Layer (SSL) encryption to ensure it is secure.

Can I allow other people to access my Medfin accounts using Medfin Online Services?

No, for security reasons we cannot allow other people to directly access your accounts online using Medfin Online Services.

If you wish to authorise another person to receive information to do with your accounts, you can make this request by calling Medfin Client Services on 1300 728 718.

What do I do if I forget my Access Code?

You have up to three (3) attempts to enter your Access Code. If you forget your Customer ID or Access Code (password), or enter the wrong details too many times your account will be blocked for security purposes.  To reset your account, call Client Services on 1300 728 718.

What do I do if I think my access code has been compromised?

If you think your Access Code has been compromised please contact Medfin Client Services Team immediately on 1300 728 718.

Who do I contact to report a loss on my account?

If you have questions relating to suspicious transfers and drawings on your Medfin accounts, please contact us immediately

P 1300 728 718 during AEST office hours, or

E Medfin Client Services  all hours

Who do I contact if I want to resolve a problem?

At Medfin we always welcome the opportunity to listen and to improve our service in any way possible.

If you have a problem with your account, our service does not meet your expectations, or have a suggestion about how we can improve, please contact our Client Services Team on 1300 728 718 or our online Feedback Form.

You can find out more at Medfin’s Resolving Problems page.

Important Information

All funds transfer requests received by 3pm (AEST) on a banking day will be processed overnight.

Same day funds transfer option (RTGS) is available when requested and the request received by 12pm ESDT on any business day.  A fee is payable for same day/RTGS; Fees, charges, terms and conditions applicable

Transfers are limited to 1 transfer per Line of Credit per day. There is no daily transaction limit other than the available limit of your Line of Credit.