IDENTITY VERIFICATION AND PROTECTION
Anti-money laundering regulations continue to strengthen with the view to providing greater protections against financial crime. As part of this, every bank is legally required to routinely review and verify that the customer information they hold is up to date.
Identity verification is managed by National Australia Bank (NAB) on behalf of Medfin (which is a subsidiary of NAB). As part of our review process, Medfin customers may be contacted to ensure that we hold the most correct and up to date customer identity data.
You may have recently been contacted advising that your accounts(s) are due for identity verification with the NAB Identity Protect team.
How we will contact you
We will contact you via letter and SMS. You can validate the legitimacy of our formal communications by:
- Checking the contact details on this page against what is listed in your letter
- Contacting your Medfin Relationship Manager directly, or
- Call us at Medfin on 1300 361 122
To keep you safe, SMS messages from NAB won’t contain any phone numbers or hyperlinks.
How to provide identity details
You can email your identity details, including your certified documents, to customer.identityprotect@nab.com.au
If you have any questions, please call the NAB Identity Protect team on 1300 445 902 (+613 9322 6493 from overseas) and quote the reference number on your letter. We’re available Monday to Friday 9am to 5pm AEST/AEDT.
For general enquires, or if you wish to provide your documentation in person, please contact your Medfin Relationship Manager to arrange to meet with them or make an appointment at your nearest NAB branch. You can also call us at Medfin on 1300 361 122.
What happens if you don’t verify your details
To comply with our regulatory obligations, if we can’t verify all your details, we may be required to suspend the ability to redraw further funds from your Medfin account(s).
If you think you’ll be unable to provide your identity details in time, if you haven’t received our letter(s), or if your account has already been suspended, please contact us immediately on 1300 445 902 (+613 9322 6493 from overseas) and quote the reference number on your letter. We’re available Monday to Friday 9am to 5pm AEST/AEDT.
Where to find more information about what to provide for identity verification
How we protect you and your accounts
We, Medfin Australia Pty Ltd ABN 89 070 811 148, collect personal information for the purpose of onboarding the individual nominated as an agent of our customer. We are required or authorised by law to collect certain categories of personal information in connection with such appointments. For example, there are laws that require financial institutions to verify an individual’s identity, such as the Commonwealth Anti-Money Laundering laws.
This authority form should be read together with Medfin’s Privacy Policy at http://www.medfin.com.au/privacy-policy/ and Privacy Notification which set out more information about how Medfin collects, uses and discloses personal information. A copy of Medfin’s Privacy Notification is available at http://www.medfin.com.au/privacy-notification (or on request).
Sharing and using information within the Group
Medfin Australia Pty Limited (“Medfin”) is a member of the National Australia Bank Group (“Group”) being National Australia Bank Limited and its subsidiaries, such as Medfin*. These subsidiaries include banking, financing, funds management, financial planning, superannuation, insurance, broking and e-commerce organisations. Medfin may exchange personal information with other members of the Group in order to provide its products and services, respond to your requests and to otherwise operate our business.