Feedback

IMPROVING YOUR EXPERIENCE

Your thoughts and feedback will help us continue to improve our level of service.  So please let us know what we’re doing well and what we can do better.

  • Fill in our feedback and complaints form
  • Call us on 1300 361 122
  • Speak with your Relationship Manager directly

By giving us as much information as possible, you’ll be helping us to resolve things faster. If you have any supporting documentation, please have it handy when you raise your concern.

So that we can let you know the progress with your complaint or feedback, please confirm your mobile number and email address.

Please note that due to COVID-19, there may be some delays to the usual notifications we are required to give you during the complaints process.

GOING A STEP FURTHER

If the issue has not been resolved via the options above, we want to know.  Please proceed to Resolving Problems.

FEEDBACK AND COMPLAINTS