Notify us of a deceased customer

Using our Account Services online Notification Form

You can notify us of a death using our online form. This can be completed by anyone, but we can only provide facility(s)  information and finalise the facility(s) via the Legal Personal Representative (such as the Executor or Administrator).

If this isn’t you, you’ll need to give us the contact details of the Legal Personal Representative when filling out the form. We’ll contact them directly to discuss next steps.

Get in touch with our team

If you’re unable to use our online form, have any questions, or wish to notify us of a death in a different way, please contact us:

• Call the deceased’s dedicated Relationship Manager or;
• If the Relationship Manager is unknown to you, call Medfin Customer Support on 1300 728 718 (available during standard NSW business days, 8:30am – 5:30pm EST) or;
• Send us an email: Medfin Customer Support

How long does the process take?

We’ll do the following within 14 business days once we’ve been notified of the death and received all the required documents:

• Verify the death
• Identify the Legal Personal Representative(s)
• Send details of the facility(s)  held by the deceased to the verified Legal Personal Representative
• Follow the verified Legal Personal Representative’s instructions

If you are having difficulty obtaining a death certificate, please contact us to discuss alternative documents that may be acceptable.

If we’re missing required information or documents and you’ve provided your phone number, we’ll try to contact you by phone to discuss. We’ll then follow up in writing detailing what we need.

Customer Care

If you’re having difficulty making repayments on behalf of the estate or are concerned about your ability to do so on an ongoing basis, please contact Medfin Customer Support on 1300 728 718 (available on regular business days, 8:30am – 5:30pm, NSW EST).