Bereavement Support

We’ll identify facility(s)

We’ll identify any fees that shouldn’t have been charged, refund them and stop charging those fees

We’ll identify and verify who has authority to access the customer’s facility(s) or loan details

We’ll provide information about the facility(s) including ongoing fees, direct debits and recurring payments

We’ll finalise the facility(s)

Find out what happens after you’ve notified us of a customer passing