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Customer Support

We're here to help

Complete this form to make a request, or ask a question about your Medfin Account. A Medfin Customer Service specialist will be in touch soon.

If you require assistance immediately, call us on 1300 728 718 (available on regular business days, 8:30am – 5: 30pm, NSW EST)

Some requests require your authorisation over the phone. If this is the case, one of our team will call you soon on the number you provide below.
What can we help you with today?*
Contract Number, if known
Title*
First name*
Last name*
Your email address*
Your phone number*
Your Relationship Manager
If you don’t know a specific date range,or it’s a general enquiry, please make a note in the box above.
If you have a specific time frame for your statements, then select the dates below.
Statement period starting from (date)

DD slash MM slash YYYY
Statement period end (date)

DD slash MM slash YYYY
Transfer funds into or from my line of credit*
- Draw from my line of credit to my nominated bank account
- Pay funds back into my line of credit
If required, we will call you for next level authorisation of your line of credit funds transfer request.
All funds transfer requests received by 3pm (AEST) on a banking day will be processed overnight. Same day funds transfer option (RTGS) available when this form is received by 12pm ESDT on any business day; Fees, charges, terms and conditions applicable.
Amount
Access to my Customer Login*
- Register for the first time
- Forgotten my User ID
- Forgotten my PIN
- General help
CAPTCHA
Phone

This field is for validation purposes and should be left unchanged.

Some requests require your authorisation over the phone. If this is the case, one of our team will call you soon on the number you provide below.
What can we help you with today?*
Contract Number, if known
Title*
First name*
Last name*
Your email address*
Your phone number*
Your Relationship Manager
If you don't know a specific date range,or it's a general enquiry, please make a note in the box above. If you have a specific time frame for your statements, then select the dates below.
Statement period starting from (date)
DD slash MM slash YYYY
Statement period end (date)
DD slash MM slash YYYY
Transfer funds into or from my line of credit*
- Draw from my line of credit to my nominated bank account
- Pay funds back into my line of credit
If required, we will call you for next level authorisation of your line of credit funds transfer request. All funds transfer requests received by 3pm (AEST) on a banking day will be processed overnight. Same day funds transfer option (RTGS) available when this form is received by 12pm ESDT on any business day; Fees, charges, terms and conditions applicable.
Amount
Access to my Customer Login*
- Register for the first time
- Forgotten my User ID
- Forgotten my PIN
- General help
CAPTCHA
Name
This field is for validation purposes and should be left unchanged.